At hand Support

Efficient customer support has to be at the core of a good experience with any hosting provider. We have a service-oriented culture in our company that has a high staff-to-customers ratio. There are multiple support channels available to our customers.

Status and upgrades

You can check for upgrades or the status of our network and services on our blog at any time.

Documentation

Support knowledge base
Email troubleshooting
Webmail Help Guides
Control panel help

Contact Us

The best way to contact us is to use our rapid-response ticket system that will alert us 24 hours a day, 7 days a week.

Client area
Help ticket system
Submit a ticket
Billing
Email
Phone/Callback: 1-800-511-1855

Additional Services

In addition to our rapid-response support system, and documentation, we also offer server monitoring, security audits, incident-based consulting, on-going service contracts, and customized commercial support. You can learn more on our services page.